Return Policy

Return Policy
Bring back
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition it was received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original payment method, within a certain number of days.

Overdue or missing refunds (if applicable)
If you have not received a refund yet, check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially published.
Then, contact your bank. There is often some processing time before a refund is posted.
If you have done all this and you have not received your refund yet, please contact us at contact@ozoneproshop.com.

Sale items (if applicable)
Only items with regular prices can be reimbursed, unfortunately the sale items can not be refunded.

Exchanges (if applicable)
We only replace the items if they are defective or damaged. If you need to change it for the same article, send us an email to contact@ozoneproshop.com and send your article to: Alessandro Pierini, Tarifabox Buzon 6, Poligono la Vega. 11380 Tarifa, Cadiz, Spain.

Shipping
To return your product, you must mail your product to: Adriatic sea street 24 Cádiz rate is 11380 Spain

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time you can take for your exchanged product to reach you may vary.

If you are sending an item over € 80, you should consider using a traceable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.